– DELIVERY & RETURNS –

Jordan Askill online orders are shipped from Sydney, Australia.

ORDER TIME-FRAMES

Jewellery Commissions

Jewellery Commission pieces are made to order within 12 weeks from 50% deposit payment confirmation. Finished pieces can be picked up from our Paddington studio or delivered complimentary via courier to your preferred address.

ENQUIRE

Made to Order Collection
Pieces from this collection are made within 6-8 weeks from order confirmation. Shipping is calculated at checkout and finished pieces are dispatched within 48 hours of completion.

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Available Pieces
Ready to ship pieces are periodically released on our website and ship within 48 hours of purchase. Shipping is calculated at checkout.

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Jordy Heart Archive Sale
All archive sale items are ready to ship. Shipping is calculated at checkout.

Jordy Heart Archive Sale purchases are final.

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DISPATCH

Online dispatch operates Wednesday to Friday, between 12 PM and 4 PM. Orders for ready to ship items placed after 4 PM on Fridays will be processed the following Wednesday.

DOMESTIC ORDERS & SHIPPING

Orders are dispatched via AusPost Express Parcel Post.

Estimated delivery to metropolitan areas is approximately 5 working days from order confirmation. You will receive a confirmation email and tracking number once your order has been shipped.

If you require expedited shipping, please CONTACT US before placing your order.

We can facilitate faster delivery via courier. Please note courier services may be subject to an additional fee. A quote will be provided upon request.



INTERNATIONAL ORDERS & SHIPPING

International shipments are available worldwide via AusPost International Express Post. For delivery estimates and a destination guide, please visit THIS LINK. You will receive a confirmation email and tracking number once your order has been shipped.

If you require expedited shipping, please CONTACT US before placing your order.  We can facilitate faster delivery via Fedex or UPS. Please note courier services may be subject to an additional fee. A quote will be provided upon request.



RETURNS

Policy

Jordan Askill does not offer refunds but provides exchanges or store credit for all unworn Jewellery Available items (except earrings) returned within 14 days (30 days for international orders) with proof of purchase. Customers are responsible for all return and re-shipping costs. Returns are not available for Jewellery Commissions or Made To Order pieces. Sale or discounted items are final sale.


Process
Returns are addressed within 48 hours of your request. Approved returns are processed weekly. You will receive an email notification with your return status and further steps to complete the process.

INITIATE A RETURN

Please follow our PRODUCT CARE advice, as all items are delicate and handcrafted.

We offer complimentary repairs within 12 months of purchase. After 12 months, repairs are assessed on a case-by-case basis, and quote obtained for client approval based on repair requirements.

For repair inquiries, please CONTACT US with your name, a description and photo of the repairable area, and proof of purchase. We will respond within 48 hours with further instructions.