CARE

Our pieces are fine and delicate, a personal symbol created from precious metals and stones. They are special so please handle and wear with care to improve its longevity. Do not swim, bathe or shower in your jewellery and avoid exposure to household bleach and any unnecessary heat and moisture where possible. Between professional servicing, we recommend maintaining your piece by gently cleaning with a non-abrasive jewellery cloth or warm soapy water.

SIZING

DOMESTIC ORDERS & SHIPPING

Orders are processed and shipped Monday to Friday from 10:00AM to 6:00PM. Please allow up to 3 days for your order to be processed and shipped out. You will receive a confirmation email and tracking number once your order has been shipped. Orders and dispatched from Sydney, Australia via AusPost Standard Parcel Post. Delivery to metropolitan areas is generally 2-5 business days.

If you require expedited shipping, please email store@jordanaskill.com prior to placing your order. We will do our best to facilitate faster delivery via AusPost Express Post*, courier* or an alternative carrier*. (*Please note these services may be subject to an additional shipping fee. A quote will be provided upon request).

INTERNATIONAL ORDERS & SHIPPING

International shipments are currently available worldwide and sent from Sydney, Australia via AusPost International Standard Post. You will receive a confirmation email and tracking number once your order has been shipped. For AusPost International Standard delivery estimates and destination guide, please visit this link.

If you require expedited shipping, please email store@jordanaskill.com prior to placing your order. We will do our best to facilitate faster delivery (approximately 3-5 business days) via Fedex* or UPS*. (*Please note these services may be subject to an additional shipping fee).

SPECIAL ORDERS

Select pieces from our online shop are available by special order only. For these pieces, shipping will generally be 6-8 weeks following your order confirmation. 100% pre-payment is required, and following payment, no changes to your order, or returns can be accepted.  Should you have any questions regarding these pieces or should you like to schedule a visit to our studio, please contact us at info@jordanaskill.com.

RETURNS

For all returns and exchanges please contact store@jordanaskill.com for authorization and further instructions.

We accept exchanges within 10 days of the purchase date for Australian based orders and within 30 days of the purchase date for International orders, only for items in original and unworn condition. The purchase date is the date you place the order, and is day 1. We consider returns on a case by case basis.

We do not refund original shipping charges, and we do not pay for returns or exchanges to be shipped back to us. Customers will be responsible for all return shipping and re-shipping costs when issuing an exchange.

For returns, refunds will be issued in the same form as the original payment, will be issued within 10 days of our receipt of the return, and will be confirmed by email.

All custom, promotional, one of a kind, or sale items are final sale, and may not be returned or exchanged.

We do not accept returns or exchanges on any items that appear to have been worn, and we reserve the right to deny any unreasonable returns or exchanges at our sole discretion.

REPAIRS

Should any damage occur, we offer complimentary repairs within 3 months of purchase. If damage occurs after 3 months we will assess damage on a case by case basis. Please follow our care instructions as all items are delicate and individually hand crafted.

For all repair inquiries please email store@jordanaskill.com.  Please include your name, description of damage, photo of damage, and proof of purchase.  If we are able to repair your item we will provide further instructions.

All of our pieces come with care instructions and should be adhered too. For more information please see the Care section at the top of this page.  Please note the wear and tear in the course of normal use is not considered a manufacturing fault.  Repairs will be assessed on a case-by-case basis, and may incur charges.